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Your Experience

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  Voted Best Medium sized Company

  Won a 2015 RUNNING AWARD in the category of National / Multiple Retailer

  Our customers award us on average 5 STARS for our service

  Leave you're Feedback Here (we didn't even make these up!)   

Yesterday I decided I'd had enough.
"I finally walked into my nearest up and running shop in the centre of Leeds. I expected staff telling me their trainers wouldn't be suitable for someone of my weight, I expected at least one staff member to walk into the stockroom for a discrete giggle. Then when I stepped onto the treadmill and it squeaked I thought, "sugar [edit], they'll tell me to get off".
I spoke to an older staff member, telling him I've had enough and although I wasn't yet able to run even for 90 seconds I needed to start walking. Then I waited for the funny look. What I got was respect and such a positive response from the staff that I felt I really could change my lifestyle.
I put on my new trainers this morning and went for my first 20 mins walk in seven years, and it felt as though I wasn't alone in this.
I spoke to a friend this afternoon, telling her about the shop, she's a lot thinner than me, but feels too embarrassed to enter a running shop, but she too will be popping into local shop this week.
So, thank you for being so encouraging rather than shaming me, not making me feel as though I've done this to myself or making me stupid." - joy pocock 

I Give Up and Running 5 Stars!
 "Hi, I was in Manchester a few weeks ago looking to buy a fitbit and went to a few shops without any success. I went to your store on Deansgate and spoke to an employee ( identified on the receipt as # 254 neil). He was the first person I had spoke to in all the stores I visited ( including the sweatshop) who seemed to know what he was talking about. We discussed the various options available and their pros and cons and I eventually decided on a TomTom Runner 2. It actually took less time to do this than it had taken other stores to reveal that they did not know what they were talking about. All in all, a very efficient and enjoyable purchase, largely thanks to the knowledge and friendly approach of your member of staff." - Neil Carter
I Give Up and Running 5 Stars!
"I have just purchased the Garmin fenix 3 HR from the Headingley branch and would like to say how helpful the Headingley branch have been especially James, he managed to locate a device for me and have it shipped to Headingley. He even went to the trouble to text me that it had not been possible to have it shipped on the Friday but would shipped on Saturday and expected in store on Monday. Monday came and James (on his day off) was good enough to inform me that the device had arrived in store and was ready for collection. I would like to say a massive thank you to James and Up and Running for fantastic service and can't recommend you enough. Once again many thanks from a very happy customer." - Mark Hodgkiss
I Give Up and Running 5 Stars!
"Great friendly service from all the team in Cheltenham store - even the other customers were all friendly! We all chatted about future runs, capabilities etc. There was a lovely atmosphere - Helen served me- successfully helping me find the product I was looking for- I have never been in a shop with so much positive energy! I loved it!" - Joanne Gooch 

I Give Up and Running 5 Stars!  

"I've just returned from your Bournemouth store having bought a pair of trail running shoes and thought I'd provide some feedback on the excellent service I received today! This is the second time I have shopped in your Bournemouth store and the second time I've been served by Simon. His knowledge and expertise are exceptional and on both occasions he has listened carefully to my requirements, provided excellent advice and once again I am walking (or should that be running?!) away with a pair of shoes that I feel confident will help me improve my running over the coming months. The pair of road shoes I bought on my previous visit with Simon's expert advice have served me very well so far and have carried me through many miles of training and several events faultlessly. Thanks to Simon for an excellent shopping experience!" - John Sutherland

 I Give Up and Running 5 Stars!

"As a keen trail runner who has been doing ultra events for last four years a good running shoe, kit and advice is key, the team working with Keven are fantastic. I purchased a new pair of Brooks Cascadia which I used for five months on and off running about 200 miles. Then they failed splitting in four places. the team at up and running Chandlers Ford were great seeing the problem they changed them for a new pair, sending the damaged goods back. I would and do recommend this local shop for customer service, they understand running, runners and what we need." - Dean Bailey

 I Give Up and Running 5 Stars!

"I made one of my regular trips to Up & Running to pick up my usual Brooks Addiction shoes. As always, great service with a level of knowledge and understanding you wouldn't get at many other running/sports shops. Excellent!" - Roger Dalton

 I Give Up and Running 5 Stars!

"Have shopped in store and online- would highly recommend this shop. Staff were extremely helpful and friendly, good quality running gear and some good deals!" - Bex Tivey 

 I Give Up and Running 5 Stars!

Really good shop with helpful, friendly staff. Went in to get proper running trainers and the staff were great! Very happy with my trainers, and got some good deals on other bits! Will definitely be back, ordered online too! Would recommend to anyone who needs advice, support and good quality running gear. - Rebecca Tivey 

 I Give Up and Running 5 Stars!

Went into the Shrewsbury store for a gait analysis as needed new trainers and have just had a diagnosis of Achilles tendinitis. I believe I spoke to the owner. I was asked comprehensive questions prior to undertaking the analysis and he was very good explaining the technical side behind the analysis. He bought out a section of trainers and explained the design details behind each one. He let me try running on the treadmill with the different styles, and ensured that the fitting was good on all of them.
I left with a great pair of trainers (which I can't wait to try out tomorrow), and the satisfaction that I had a really positive experience, and will definitely go back again. Whole heartedly recommend! - Kerry McNaney

 I Give Up and Running 5 Stars!

"I went with my wife to the store today so she could have her gate analysed. MO was fantastic reply helpful and was not trying to push a sale. Great customer service a very good experience. Thank You Mo." - Andrew Stead 

 I Give Up and Running 5 Stars!

 "Customer service at its best. Worth a visit- highly recommended and ill be back !" - Stacey Grech

 I Give Up and Running 5 Stars!

"Fantastic service at the Harrogate store. Great expert advice and new running shoes are fab! Just perfect. Thank you" - Louise Fowler 

 I Give Up and Running 5 Stars!

"Visited the Sheffield store today as I have begun running again after many, many years. I am heavier than I would like (and older than I would like too!) but Rick could not have been lovelier. He explained the need for a gait analysis and spent 30 minutes sorting the right shoes, not the most expensive. He was full of advice to help me and I will certainly recommend him, and the shop, to my friends and I will go back for anything else I might need. I have registered with parkrun and am off with my new shoes this Saturday!" - Sian Granville 

 I Give Up and Running 5 Stars!

"I went to the Huddersfield store today to buy some trail shoes. Mathew was very knowledgeable and extremely helpful and patient. I have purchased a pair of innovate Rocklite which feel like slippers and I am looking forward to trying them out on the moors above my home. A big thankyou to Mathew."  - Mathew

I Give Up and Running 5 Stars!  

"Absolutely superb customer service today at Cambridge. My first visit to one of your stores won't be my last." 

I Give Up and Running 5 Stars!  

 "Went into the store in Cheltenham and was greeted by all staff, and served by Helen. Told her the problems I suffer with, she brought out four different styles, 2nd pair I tried on - Brooke's Ladies Adrenalin - were the pair for me!! Extremely comfortable, and I could feel them correcting my stance within seconds! Excellent service - definitely going back and will recommend to friends too! Thank you again :-)" - Julie Lambourne

I Give Up and Running 5 Stars!  

 "I went into the Cheltenham store and saw Pete, service was fantastic, his knowledge was brilliant and he explained everything without being patronising. Made me feel totally at ease. On the journey to the store my husband aired his doubts. However as soon as he saw the analysis completed on my run he decided to have his running analysed. We are now both running without sore knees!! Thanks for your help Pete! Kind Regards Sam" - Sam Watson

I Give Up and Running 5 Stars!  


"I've been dealing with store manager Rob at the Nottingham store.
After not being able to get on with my initial shoes (my rubbish Achilles tendon) after a gait analysis I saw Rob and we went through and tried many other shoes. He ordered many of them to make sure I had a great selection to make sure I was as happy as possible.
Rob took getting the right shoes as serious as I did which is just great customer service. He went more than the extra mile to make sure I got the right shoes ready for marathon training to commence.
This is by far the best customer experience I've had in any retail transaction. Robs a credit to your business, a true pro that knows the products he is selling inside and out.
I would obviously recommend the store to anyone !
Cheers Rob, Looking forward to putting some miles down on on the new Sauconys :-)" - Neil

I Give Up and Running 5 Stars!

“Excellent service, quick easy process. I initially ordered a size to big and had to return the first pair with the exchange arriving the next day! So quick and so easy” - Julian

I Give Up and Running 5 Stars!

                   “Thanks for the shoes arrived in great condition will be coming again” - Emma      

 I give Up and Running 4.5 Stars!

                    "As ever I love your stores, visited the York branch last week got two pairs of running pants for price of one in your sale...a bargain & one happy runner. Staff as always were extremely helpful & knew exactly what I was looking for. Wouldn't shop anywhere else. Love the new look website too."  LIZ     

 I Give Up and Running 4 Stars!

 “No complaints thanks!” - Samantha 

I Give Up and Running 5 Stars!

 “The Best – great selection quick easy and painless” - Fast Dave

I Give Up and Running 5 Stars!

 “I will be back! J Thanks for the great shoes and service” - Anonymous 

I Give Up and Running 5 Stars!

 “Arrived the next day in perfect condition, unfortunately the shoes where to big so I wanted to exchange for a small size. They didn’t have the size I wanted as an exchange so I had to get a refund unfortunately - loved the trainers L BUT the refund was completely very quickly so no complaints there…..” - Ben

 I give Up and Running 4.5 Stars!

 “great shoes just completed my first Marathon thanks!” - Kylie

I give Up and Running 4.5 Stars!

 “Got a new tee – arrived in 3 days which is Okay but the T – is perfect” - Summer

I Give Up and Running 5 Stars!

 “FAST EASY FUN” - Rose

I Give Up and Running 5 Stars!

 “Very good purchase quick and on tie delivery thank you so much for the help” - Frank B 

I Give Up and Running 5 Stars!

 "Great seller,Thanx the fast delievery"

I Give Up and Running 5 Stars!

 "Great item, sent quickly. Couldn't do without! Print quality a little dubious"

I Give Up and Running 5 Stars!

 "Received - many thanks."

I Give Up and Running 4 Stars!

 "As described, many thanks!"

I Give Up and Running 5 Stars!

 "thanks for a quick and easy transaction"

I Give Up and Running 5 Stars!

 "Happy:) with my purchase of Brooks Cascadia 10. Big Thumbmark! Great Seller!"

I Give Up and Running 5 Stars!

 "Great seller. Fastest dispatch ever!!! 5 stars. Will be back"

I Give Up and Running 5 Stars!

 "As described, very quick dispatch, thank you!"

I give Up and Running 4.5 Stars!

 "Excellent Company excellent product"

I give Up and Running 4.5 Stars!

 "accurate description of item, fast delivery"

I give Up and Running 4.5 Stars!

" Fantastic easy transaction.prompt, well packaged. Excellent A+++"

I give Up and Running 4.5 Stars!

" Speedy delivery,excellent service, highly recommended"

I Give Up and Running 5 Stars!

 "Great item - many thanks. Recommended!"

I Give Up and Running 5 Stars!

 "Speedy delivery,excellent service, highly recommended"

 I Give Up and Running 5 Stars!

 "Dispatched quickly. Vey pleased with GPS watch and the price"

I Give Up and Running 5 Stars!

 "Thank you. Great seller would definitely shop again"

 I Give Up and Running 5 Stars!

 "Great service thanks"

 I Give Up and Running 5 Stars!

 "Good seller"

 I Give Up and Running 5 Stars!

 "Amazingly quick delivery!! Thank you :)"

 I Give Up and Running 5 Stars!

 "All good, thanks very much!"

 I give Up and Running 4.5 Stars!

"Speedy delivery A++"

I give Up and Running 4.5 Stars!

 "Great communication and customer service - highly recommended."

I give Up and Running 4.5 Stars!

 "Just what i needed. Excellent"

I give Up and Running 4.5 Stars!

 "arrived happy with product"

I give Up and Running 4.5 Stars!

 "As describe fast delivery thanks Will use again a++++++"

 I give Up and Running 4.5 Stars!

"Received really quickly thank you"

 I Give Up and Running 5 Stars!

 "As described, first class seller, fast delivery."

 I Give Up and Running 5 Stars!

 "Product arrived when stated and is as advertised. Thank you"

 I Give Up and Running 5 Stars!

 "Excellent service and product"

 I Give Up and Running 5 Stars!

 "great product and quickly sent."

 I Give Up and Running 5 Stars!

 "Pleased with the purchase , fantastic service, thank you very much."

I Give Up and Running 4 Stars!

 "arrived nxt day alreadyused everyone needs one thanksx"

I Give Up and Running 4 Stars!

 "Superb seller highly recommended cheers"

I Give Up and Running 4 Stars!

 "Thanks very much,,"

I Give Up and Running 4 Stars!

" Pleasure to deal with. Many thanks."

I Give Up and Running 4 Stars!

" Arrived super quickly thanks

 I Give Up and Running 5 Stars!

" Exellent customer service. Many thanks

 I Give Up and Running 5 Stars!

" Fast service."

 I Give Up and Running 5 Stars!

 "Excellent service and item. Highly recommended seller."

 I Give Up and Running 5 Stars!

"Fast delivery A+"

 I Give Up and Running 4 Stars!

" thanks Great service, as described, many thanks"

 I Give Up and Running 4 Stars!

 "Good deal, communication and delivery time, great stuff."

 I Give Up and Running 4 Stars!

 "Thanks very much"

 I Give Up and Running 4 Stars!

 "Fast delivery"

 I Give Up and Running 4 Stars!

 "Great quality. What any runner, starter or pro, needs"

 I Give Up and Running 4 Stars!

 "Thank you very much"

 I give Up and Running 4.5 Stars!

 "As described thank u :-)"

 I give Up and Running 4.5 Stars!

 "Awesome seller!"

 I give Up and Running 4.5 Stars!

 "Fast delivery and does its job x Thankyou x"

 I give Up and Running 4.5 Stars!

 "good"

 I Give Up and Running 5 Stars!

 "Quick postage and good product for a good price, thank you."

 I Give Up and Running 5 Stars!

 "Great condition item, fast delivery. Thanks x"

 I Give Up and Running 5 Stars!

 "** Great Seller - fast delivery - item as described **"

 I Give Up and Running 5 Stars!

 "great item fast delivery thanks"

 I Give Up and Running 5 Stars!

 "5* thank you"

 I give Up and Running 4.5 Stars!

 "Thankyou really pleased"

 I give Up and Running 4.5 Stars!

 "Superb seller highly recommended cheers"

 I give Up and Running 4.5 Stars!

 "Fast Delivery, Great Item, Many Thanks A+++"

 I give Up and Running 4.5 Stars!

 "great, thank you, super speedy delivery"

I give Up and Running 4.5 Stars!